Complete Care Services

Mission Statement
“Cultural support is a key to happiness, comfort & wellbeing”

The MCWA Complete Care program is a service that provides home care for elderly and disabled consumers
The aim of the program is to assist consumers to remain at home by providing them with quality care and support, ensuring wellness and enablement
Our trained carers provide exceptional service and specialize in assisting consumers from all diverse backgrounds

MCWA Complete Care includes:

Home Care
General house cleaning including dusting and bathrooms, shopping, taking people on appointments, preparation of cultural meal.
Personal Care
Assist consumer with responsibilities such as showering/bathing, toileting, dressing and grooming.
Respite Care
Relieving a carer of their position by providing companionship for a consumer. Assistance can vary depending on consumers preference, including activities such as chess, reading newspaper, escorting client to appointments or shopping.
Overnight Care

Assist consumer by providing overnight support.
24 Hour Care
24 hour care program to support people living in their own home
Spring Cleaning

Dusting furniture, dors, lights, frames, mop living area etc.
Care Advisor
Assisting case/care managers with their quires/cultural communication with consumers
Home Maintenance

On request

Referral & Eligibility
Initial referral for consumers can be made from any source. In all cases consumer will need an ACAS assessment. MCWA will discuss with consumer case manager the home or residential care options available and suitable for consumer needs. Consumer will be matched with a care according to their need.

MCWA Complete Care Process
Complete Care process

PAG Activities
Providing activities to bring together frail or disabled and isolated people, creating meaningful social connections with other members of their community and an opportunity for outings. The Activities run over a six monthly calendar with a diverse range of options available for consumers. The consumers are offered the opportunity to participate in activities with different interests at a variety of venues. This service allows for important culturally appropriate support for consumers and for carers in the form of respite.

Complete Care Workers
Complete Care Workers are enthusiastic and compassionate trained professionals possessing a Certificate III in Aged Care as well as other experience &/or qualifications to perform accordingly to the Consumer Directed Care Guidelines. They are bi-lingual workers who are able to provide culturally appropriate assistance to the consumers.
The Complete Care Workers provide a safe environment whilst providing a friendly and culturally respectable support to consumers that build own capacity and personal strengths.

For more information, please contact Nade Ristevska, Special Projects Coordinator on 03 8358 5999.